Shipping & delivery
What it costs, when it arrives, and who carries the risk. These are the same figures the checkout charges — this page reads them from the live price list, so it cannot drift from what you are actually billed.
What it costs
Shipping is charged by the actual weight of your order, not as a flat fee, so a box of caps is not billed like a pallet of hoodies. It is shown as its own line at checkout — never buried in the garment price.
| Order weight up to | Shipping |
|---|---|
| 1 lb | $7.95 |
| 3 lb | $9.95 |
| 8 lb | $12.95 |
| 15 lb | $16.95 |
| 30 lb | $24.95 |
| Heavier than the above | $34.95 |
Free over $500.00. Free too if you collect from us in Phoenix — choose Collection at checkout.
Shipping is not taxed. Arizona transaction privilege tax is charged on the goods, so freight stated separately is not part of the taxable sale.
If you use a discount code, the free-shipping threshold is judged on your order before the discount — reaching $500.00 of goods keeps your free shipping even if a code brings the total under it.
When it arrives
We give a turnaround estimate with every quote, counted in business days from the moment your proof is approved and payment is arranged — not from the day you enquired. Decorated work cannot start until the proof is signed off, so approving quickly is the single biggest thing that moves your date forward.
Got a fixed in-hands date? Tell us before you order and we will confirm in writing whether we can hit it. If we agree a rush date and miss it through our own fault, we refund the rush charge.
We are not able to take responsibility for supplier stock shortages, carrier delays, or a proof approved later than expected — but we will tell you as soon as we know.
Where we ship
Anywhere in the United States, and we can drop-ship direct to your site, your event or your staff. Ordering for several locations? A company store handles that, with each site's address on file.
Collection is from 4235 E Wood St, Phoenix, AZ 85040.
On arrival
Risk in the goods passes to you on delivery to you or to your carrier. If something is wrong, tell us within 10 business days of delivery and keep the goods as they arrived. Where the fault is ours we will remake the affected pieces or refund them.
Decoration has a spoilage rate, so we may ship up to 3% over or under the quantity ordered and bill what was actually shipped. If you need an exact count, say so and we will buy extra stock to guarantee it. The full detail is in our terms.
